Does badvertising sell?

As painful as it is, I’m contemplating an issue I never thought I would.

Can bad advertising (or “badvertising” as we coined it back in college) be a good strategy? After all, if people are talking about the brand, if a bad jingle is memorable, if I’m including a link to one of the worst ads in recent memory in this blog, does it ultimately prove that badvertising works?

The spot drawing my ire is actually one the company brought back. Subway's Five... Five Dollar Footlong, which almost caused me to contemplate pulling a Van Gogh two years ago, is back. Much to my dismay.

The spots are horrible. There's damn little creativity involved. Just a jingle which sticks with the unsuspecting victim. The spots are in heavy rotation during the baseball playoffs, as part of Subway's Anytober Promotion.

I can't wait for Halloween. And I hate Halloween.

The first commercial that sparked the badvertising debate played repeatedly during early round NCAA tournament games. It was overdone. It was poorly acted. Though the song was terrible, it was infectious.

Kinda like the plague, but without all the death.

If you haven’t figured out which spot it is, you don’t watch much basketball. If you do, I don’t know how you missed it.

During our discussion, not one person said they liked it. In fact, the level of hatred spewed by everyone involved in the conversation led me to believe it was money badly spent. A quick cruise around Twitter proved it.

I mean, someone had to green-light the spot without thinking, “This is the best spot that we could produce.” Someone had to go out of their way to produce a memorably bad spot. That had to be the goal. It had to be strategy. Right?

I think no one would purposefully produce a horrible commercial, with a more horrible jingle. (I certainly wouldn’t.) It just isn’t effective. Or so I thought until a few admitted to having the song stuck in their heads.

Which leads to my conundrum: If you remember the jingle, and more importantly, the brand, does that mean the ad is effective?

I don’t think so. But I think that’s the risk when your goal is to create badvertising: losing customers. I didn't eat Pringles for years because of their ads. The question remains: Will someone avoid a brand simply because the commercials are bad?

Or just me?

Theater uses irate customers in branding

I don't normally advocate using an f-bomb in an ad, but in this case, I'll make an exception.

When you go to a movie, don't be surprised if you get kicked out for texting. If you call to voice your displeasure at being kicked out, don't be surprised if your ire is met with little sympathy. If it happens to be at the Alamo Drafthouse, don't be surprised if your message ends up on the pre-movie PSAs. And the Drafthouse website. And a marketing website. Oh, and YouTube.

So what does a profanity-laced tirade from an irate customer say about Alamo Drafthouse's branding?

Tons.

First of all, the theater is unapologetic about what a movie-goer will see at its theater. It appeals to the audience they expect to draw to its lineup of indie flicks.

More importantly, the viral PSA lets the customer know that Alamo Drafthouse values the user experience. It's a small house, and one idiot using a cell phone during a movie can wreck it for practically everyone in the theater. From a branding perspective, you can't do better than to show the customer you appreciate the business and that you will go to great lengths to make sure that customer gets his money's worth.

Does the PSA go overboard? I don't think so. Does it make an impact? You bet it does. With the customer and potential talkers and texters who wander into the Alamo.

Kudos for taking the customer experience seriously.

This promo is cheesy, but it means well

I must say that I have somewhat mixed emotions on this subject. I'll explain why, but suffice it to say I don't know which side of the fence I will land on.

White Castle is making available hamburger-scented candles.

I'm all for cross promotion, but I think this is pushing the limit of synergy. Is there really a need? Does someone really want their living room to smell like greasy little sliders?

Apparently so, is the answer, because there has been such a demand for the little items that they are sold out.

Let me repeat that... They sold out of hamburger-scented candles. Don't worry. They're ordering more.

I would never think that there would be a market for such a thing, but I'm not in marketing. I write copy.

The proceeds from the sale of the candles benefit Autism Speaks. While it may be a stretch for me to imagine why White Castle would produce hamburger-scented candles, it is not a stretch for me to to encourage donating in some small way to that wonderful organization. As the parent of an autistic child, I give my support to this by saying emphatically, "I wouldn't have suggested it, but whatever. Thanks for the donation."

How do you get a candle to smell like a hamburger, anyway? Hopefully it'll say on the box, because I'm buying a candle the next White Castle I see.

Visit the website to learn more at www.autismspeaks.org.

Social media... it's cheap, it's easy, it's social

Recently, we re-designed a website for a daycare facility. The owner is a very nice lady who handles everything, and I mean everything, at the school. When we met her, she was carrying a monkey wrench and had just finished doing some plumbing work.

We talked briefly about how to differentiate the school, what kind of content and graphics she wanted, and about her dogs, which accompanied her to work every day.

She was open to every suggestion we made, and was really intrigued when we discussed using Social Media in her branding efforts. No one else did that. It was a great opportunity, one that could really show potential clients how they differed from franchise daycare operations. It would give the parents the opportunity to keep up with what their kids are doing on a daily basis. And it would allow them to supply parents with any industry information they thought was important.

We set her up with a blog page, a Facebook page and a Twitter account. She would write the blog with our help. The Facebook page would be used only for photos and additional branding tool and would require very little maintenance. We can put everything on autopilot so that tweets and blog entries are automatically sent to Facebook. We suggested that her teachers and administrators should send out one tweet per day.

That's where our plan came unraveled.

She didn't want her teachers accessing computers to complete the task. Fine, I said. Have them tell the administrator on duty or the receptionist and let them take care of it. She didn't want them to have to dedicate the time to the task.

I made a prediction to my partner at lunch that when we were out of the picture the blog would never get written. He agreed, adding that they were missing a great opportunity to really make an impact with potential and existing clients. It takes 30 seconds to send out a tweet. Eight rooms, that's four minutes a day. I couldn't convince her to spend that time to promote. Writing a blog would take 15 minutes a pop, but for arguments sake, let's say 30.

In less than an hour, she could add value to a client's experience, increase traffic, more effectively brand her business and differentiate her facility from her competition. All at a cost of ZERO DOLLARS. Even if we did all of it for them, it would be $60 a week. (We're cheap.)

Social media is an opportunity to keep your customers engaged. It is mass marketing, but directed at the individual. It's cheap. Wait... it's FREE! It doesn't take much effort, but it does take some effort. It's simply an opportunity to brand a business by presenting the unique characteristics of it. Most of all, it's social. Get it? "Social" media?

Our client's website is successful. They are benefiting from an increase in traffic of more than 50% and are adding about three new clients a month. But the blog page is blank. Facebook is only used for pictures and the Twitter account is not active. They have a trickle of new business when they could have a stream.

I think our client has really missed the opportunity to more effectively promote the business. I think the next time a potential client asks about social media, I'll show them the math.